Service and

All problems, defects in the delivered products or repair cases are communicated centrally with direct contacts in our service department.

Experience has shown that a phone call with the user is often enough to localize many, even supposedly existing device faults. Setting errors on the devices are quickly identified and rectified by targeted questions from our expert colleagues.

In our service department in Düsseldorf, all faults/repairs are coordinated centrally and problems are solved quickly and competently.

Central support for
our customers

Fault reports can be submitted either via email to or by calling the central service hotline at telephone number: 0211 / 74008-15. Our team is available Mondays through Thursdays from 08:00 to 17:00 and Fridays from 08:00 to 15:00.

It’s extremely helpful and time-saving if the user already has the following information on hand and can provide it when reporting a fault:

  • Location of the device: complete address
  • Contact person details: Name, telephone number, email address
  • Device information: Manufacturer, model, serial number (located on the device’s back or bottom)
  • Procurement date (if available)
  • For all issues: Detailed description of the problem

We support you: Reliable. Flexible. Comprehensive.

  • within the warranty
  • Outside the warranty
  • Preparation of cost estimates
  • On site or in our factory premises
  • by ticket, telephone, e-mail, on site
  • First-level support
  • Second-level support
  • Third-level support
  • Maintenance
  • On-site service calls
  • Procurement of spare parts
  • consulting
  • support
  • +49 211 74008-15
  • Mon. – Thu.: 08-17 o’clock
  • Fri: 08-15 o’clock

Get support

Do you have a technical issue or a question? Simply fill out the service form, and we will get back to you as soon as possible. Each project is individually managed and coordinated by us.

Request an individual offer

Do you have questions about a specific product or just want advice?
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