Service and
repair

All problems, defects in the delivered products or repair cases are communicated centrally with direct contacts in our service department.

Experience has shown that a phone call with the user is often enough to localize many, even supposedly existing device faults. Setting errors on the devices are quickly identified and rectified by targeted questions from our expert colleagues.

In our service department in Düsseldorf, all faults/repairs are coordinated centrally and problems are solved quickly and competently.

Central support for
our customers

Fault reports can be submitted either via email to service@datavision.net or by calling the central service hotline at telephone number: 0211 / 74008-15. Our team is available Mondays through Thursdays from 08:00 to 17:00 and Fridays from 08:00 to 15:00.

It’s extremely helpful and time-saving if the user already has the following information on hand and can provide it when reporting a fault:

Location of the device: complete address
Contact person details: Name, telephone number, email address
Device information: Manufacturer, model, serial number (located on the device’s back or bottom)
Procurement date (if available)
For all issues: Detailed description of the problem

We support you: Reliable. Flexible. Comprehensive.

Repair

within the warranty
Outside the warranty
Preparation of cost estimates
On site or in our factory premises

Support

by ticket, telephone, e-mail, on site
First-level support
Second-level support
Third-level support

Services

Maintenance
On-site service calls
Procurement of spare parts
consulting
support

Availability

service@datavision.net
+49 211 74008-15
Mon. – Thu.: 08-17 o’clock
Fri: 08-15 o’clock

Our service models

Managed Service

We are also there for you after planning, integration and installation and, with our four standardized service packages, provide the optimum basis for the operational readiness and value retention of your meeting rooms and workstations.

Our service models

AV as a Service

In the rapidly digitalizing world of work, particularly in the AV sector, flexible solutions are becoming increasingly important.
Instead of large one-off investments, companies are increasingly opting to “rent instead of buy”.

Get support

Do you have a technical issue or a question? Simply fill out the service form, and we will get back to you as soon as possible. Each project is individually managed and coordinated by us.

To the service form

Request an individual offer

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Service and repair

Central support for our customers